At Zavandi, we are dedicated to providing you with the most pleasant shopping experience always.
We stand behind 100% of our pieces and will work with you to rectify any concerns. Your satisfaction is very important to us.
If for any reason, you are unsatisfied with your purchase, please contact firstname.lastname@example.org.
You may return the item within 7 days of receiving it either for exchange or store credit if:
WHAT IF YOU ORDERED THE WRONG RING SIZE?
You can send back the ring, and we will have it:
i) Either exchanged for the correct size based on available stock - Silver rings
ii) Resized - Gold rings
This applies ONLY to regular orders and excludes items on sale, which are non-returnable .
Not all rings are resizable. So, in cases of surprise proposals where you may be unsure of the accurate ring size, we recommend that you opt for a ring design that can be easily resized.
*** For resizing, a fee of N10,000 per item may apply.
TERMS AND CONDITIONS
Item must be in its original packaging and in perfect, unused condition.
Item must be returned within 7 days of purchase.
You will be responsible for paying for your own shipping costs for returning your item, except in cases of damaged items.
We recommend using an insured courier such as FedEx or DHL as Zavandi will not be liable for items damaged or lost in transit.
Kindly notify Customer Service by phone +2348099500022, +2348188800220 or email email@example.com before the return.
Our policies are firm for obvious reasons. However, we will do everything we can to work with you and make sure your experience with us is positive.
***Refunds will only be processed when all options have been fully exploited. There are certain situations where only partial refunds are granted. We reserve the right to not accept a return and may require a re-stocking or repair fee if the item has been damaged or worn.
***Shipping costs are non-refundable. In cases of free delivery, we also reserve the right to deduct shipping fee accordingly.
Get to the nearest ring store where you can have your finger sized by a professional jeweler. This is the most accurate method to get to know your ring size.
Our store is located at 31A, Isaac John street, Ikeja G.R.A (opp. Protea Hotel)
We realise that not all our customers can find time to come to our store to have their fingers professionally sized.
So guess what? We can also ship you a free ring sizer. How cool is that???
- You can request that we send you a ring sizer set. It’s a collection of plastic rings, usually ranging from U.S. size 4 to 13, in half-size increments. Simply try on the rings till you find the one with the most comfortable fit that slides on and off easily.
- Just incase what you have is one of your lady's fashion ring, we can send you a free sizing stick instead. With a sizing stick, you can determine the size of any of her existing rings.
Simply slide the rings on the stick till you find the one with the most comfortable fit that slides on and off easily.
If you'd like to request to have a free ring sizer shipped to you, please call 08099500022. Shipping fees apply.
Select a ring that properly fits the intended finger.
Measure the INTERNAL diameter of the ring.
Find the corresponding size using our size conversion chart.
PPS: If you need to surprise your lady, and you need some guidance confirming her accurate finger size, feel free to contact us on +2348099500022. A member of our team will be on board to assist you!
Women’s most common ring sizes: 5 - 8
Women’s average ring size: 7
Men’s most common ring sizes: 8 - 12
Men’s average ring size: 10