Return Policy

 

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At Zavandi, we are dedicated to providing you with the most pleasant shopping experience always.

We stand behind 100% of our pieces and will work with you to rectify any concerns. Your satisfaction is very important to us.

If for any reason, you are unsatisfied with your purchase, please contact sales@zavandi.com.

You may return the item within 7 days of receiving it either for exchange or store credit if:

  • The item arrived dented OR
  • A wrong order was shipped.

 

WHAT IF YOU ORDERED THE WRONG RING SIZE?

You can send back the ring, and we will have it: 

i) Either exchanged for the correct size based on available stock - Silver rings

OR

ii) Resized - Gold rings

This applies ONLY to regular orders and excludes items on sale, which are non-returnable .

Not all rings are resizable. So, in cases of surprise proposals where you may be unsure of the accurate ring size, we recommend that you opt for a ring design that can be easily resized.

*** For resizing, a fee of N10,000 per item may apply.

  

TERMS AND CONDITIONS

Item must be in its original packaging and in perfect, unused condition.

Item must be returned within 7 days of purchase.

You will be responsible for paying for your own shipping costs for returning your item, except in cases of damaged items.

We recommend using an insured courier such as FedEx or DHL as Zavandi will not be liable for items damaged or lost in transit.

Kindly notify Customer Service by phone +2348099500022, +2348188800220 or email sales@zavandi.com before the return.

Our policies are firm for obvious reasons. However, we will do everything we can to work with you and make sure your experience with us is positive.

 

***Refunds will only be processed when all options have been fully exploited. There are certain situations where only partial refunds are granted. We reserve the right to not accept a return and may require a re-stocking or repair fee if the item has been damaged or worn.

***Shipping costs are non-refundable. In cases of free delivery, we also reserve the right to deduct shipping fee accordingly.